Giannis Restaurant Privacy Policy
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1. Introduction
Giannis Restaurant (“we”, “us”, “our”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
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2. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services, including:
• Name and contact details (such as email address, phone number).
• Booking and reservation details.
• Payment information provided for deposit preauthorisation (note that full credit/debit card details may be handled by our secure payment processor).
• Feedback and correspondence.
• Other information you voluntarily provide.
We do not generally collect sensitive information unless explicitly provided by you.
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3. How We Collect Personal Information
We collect information directly from you when you: make a reservation, contact us, sign up to our mailing list, or interact with our website or staff. We may also collect information from third parties (for example, payment processors or booking platforms) when necessary.
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4. Purpose of Collection and Use
We use personal information for purposes including:
• Managing your reservation and providing hospitality services.
• Processing any required preauthorisation or payments.
• Communicating booking confirmations, updates and promotions (where consent is provided).
• Responding to enquiries and feedback.
• Meeting legal and regulatory obligations.
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5. Disclosure of Your Information
We may disclose personal information to third parties that assist us to provide our services, such as payment processors, booking platforms, or IT service providers. We require these parties to protect personal information consistent with this policy. We do not sell personal information. If personal information is transferred outside Australia, we will only do so in compliance with applicable law and with appropriate safeguards.
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6. Access and Correction
You may request access to personal information we hold about you and request corrections if you believe it is inaccurate or out of date. Requests should be made in writing to our contact point below.
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7. Complaints and Contact Details
If you have questions about this policy or wish to make a privacy complaint, contact us at:
Giannis Restaurant - Email: hello.giannisshoalbay@gmail.com
We will respond to privacy enquiries and complaints in a timely manner.
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9. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date.